Frequently Asked Questions
Answers to the most frequently asked questions about 77pd
From deposits to withdrawals, identity verification to cricket betting — all the questions on your mind are explained here in plain English.
Whether you are new to 77pd or have been around for a while, it is natural to have various questions when using your account. On this page we have gathered the most frequently asked questions about deposit and withdrawal methods, identity verification (KYC), cricket betting, and bonuses, all in one place. Each answer is kept brief and to the point so you can find a solution quickly. If your question is not here, contact our 24/7 support team.
Frequently Asked Questions
Deposit Questions
After logging in to 77pd, go to the Cashier or Deposit section and select bKash as your payment method. Enter the amount and send money to the bKash number shown. Once the transaction is complete, your 77pd balance usually updates within a few minutes. The minimum deposit amount is ৳100.
77pd currently supports five methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks such as Sonali Bank, Dutch-Bangla Bank, or Islami Bank can be used. The minimum deposit amount is ৳100 for each method.
Sometimes a deposit may take a little longer to process due to network delays. First, get the transaction ID from your mobile banking app. Then share it with 77pd via live chat — our support team will verify it quickly and resolve the issue. Without a transaction ID, resolving the problem may take longer.
The minimum deposit amount at 77pd is ৳100 for every payment method. That means whether you use bKash, Nagad, Rocket, Upay, or bank transfer, a minimum of ৳100 must be sent for the deposit to be accepted. Amounts below this may not be processed.
77pd does not deduct any extra charge on deposits. However, Nagad may apply a send money fee according to their own policy — check the Nagad app or their helpline for details on that fee. When depositing, make sure to use the number and reference displayed on 77pd correctly.
Identity Verification (KYC)
77pd will typically ask you to verify your identity the first time you request a large withdrawal or when your transactions exceed a certain amount. This is done to protect the user and ensure financial security. If you receive a warning on your account, submit the required documents promptly so there is no delay in your withdrawal.
The National ID card (NID) is the most commonly used document. A valid passport or driving licence is also accepted. Clear scans or photos of both sides, including your photo, must be submitted. Blurry, cropped, or expired documents will not be accepted. A utility bill or bank statement may also be requested for address verification.
The KYC process primarily keeps your account protected from fraud and unauthorised use. It also helps prevent money laundering. Once identity verification is complete, withdrawals become easier and faster. It is a prerequisite for certain withdrawals, so completing it in advance is advisable.
Under 77pd's policy, the name on your account must match the name on the bKash, Nagad, or other wallet you use for deposits or withdrawals. This ensures that no one else is using your account. If the names do not match, your withdrawal request may be held.
Yes. 77pd uses SSL encryption, so all uploaded documents are stored securely. Only authorised staff can view this information for specific purposes. Your information is never sold or shared with third parties. Please read our privacy policy for more details.
Cricket Betting
77pd offers several popular cricket markets including Match Winner, Toss Winner, Total Runs, Innings Total, Top Run Scorer, and Wickets. For example, in a Bangladesh vs India match you can bet on the overall match result or on a specific innings.
Yes, 77pd has betting markets available for BPL, IPL, T20 World Cup, and various ICC tournaments. Visit the cricket section of the site to see which tournament markets are currently open.
In an accumulator bet, you combine multiple selections into a single bet. The odds of each selection are multiplied together, so the payout can be much higher if you win. However, if any one selection is wrong, the entire bet is lost. For beginners, starting with fewer selections is the wiser approach.
Yes, 77pd offers live in-play betting. This means you can place bets even after a match has started and make decisions based on how the game is unfolding. Live odds change constantly, so close attention is needed.
Decimal odds are straightforward: multiply your bet amount by the odds to get your total return. For example, a ৳1,000 bet at odds of 1.85 would return ৳1,850 if you win — of which ৳1,000 is your original stake and ৳850 is profit. The higher the odds, the greater the potential profit, but the risk also increases.
Withdrawal Questions
Normally, once the request is approved, the money reaches your mobile wallet or bank within 1 hour. However, if account verification (KYC) has not been completed or there is any information mismatch, there may be a delay. If it takes more than 1 hour, contact live chat with your transaction ID to follow up.
Yes, 77pd offers withdrawals 7 days a week, 24 hours a day. Requests made on Fridays, Saturdays, or at any time of night are processed under the same rules. The aim is to complete them within 1 hour, just as during normal hours.
The minimum withdrawal amount at 77pd is ৳800. Requests below this amount will not be accepted. This is different from the minimum deposit limit (৳100), so make sure your balance is sufficient before requesting a withdrawal.
Wagering requirements must be met before bonus winnings can be withdrawn. The wagering multiplier for 77pd's welcome bonus is 25x, calculated on the bonus amount only. Example: ৳1,200 bonus × 25 = ৳30,000 in total bets must be completed before the bonus winnings become withdrawable.
No. Under 77pd's rules, withdrawals can only be made to the mobile wallet or bank account that is registered in your own name and was used when creating your account. Withdrawal requests to another person's wallet will be rejected and an investigation into the account may be initiated.
More questions? We are always here
If you could not find the answer to your question on this page, do not worry. 77pd's support team is ready to help in both Bengali and English, 24 hours a day, 7 days a week. Chat with us directly via live chat or write to us in detail by email.
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